ELEVATE HUNT GROUPS
Elevate Hunt Groups distributes calls to a group of users/agents, either at the same time, or in a specific order. If all agents are busy, Calling Groups plays recorded greetings to callers and places them into a hold queue for the next available agent.
- Help route calls to organized departments such as sales, customer service, or technical support
- Provides recorded feedback to callers (greetings)
- Automatically connects callers to the next available agent when all agents are busy with calls
- Provides detailed call reporting for administrators and managers
- Allows agents to easily log in and out of the group